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Before sending the product to us, please contact us in advance and send an e-mail to in order to determine the address for return, because it is different than on the form.

It is obvious that we care about the full satisfaction of our customers, thanks to that  we have few refunds.  However, if it turns out that the product you ordered does not meet your expectations, you can return it under the following conditions:

  1. The return of the article must always be made by consensus  with the Kisskin store. In order to return the article, please contact us at

  2. Returns are only possible within 14 days. This period begins on the date of delivery  orders.

  3. Return shipment is at the buyer's expense and risk, meaning Kisskin is not responsible for any damage to or loss of the return shipment.

  4. Items must be returned in their original packaging, and we only accept jewelery  in perfect condition, with no signs of use  and undamaged.

  5. Refundable or exchange  jewelery made on request is not eligible,  discounted from the SALE / OUTLET tab,  Pre Order / On order and  earrings with  hygienic reasons.

  6. The original or a copy of the purchase must be attached to the return shipment.

Download form in case of return.

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